Effective Date: September 1, 2025
At MD Creative Service, we provide digital products and remote software support services. Because our services are delivered electronically and often begin immediately after purchase, our refund policy is specific to ensure clarity and fairness.
1. General Policy
- All sales of digital products, software installation, and remote support services are considered final once delivered.
- We do not issue refunds for completed services, successful installations, or products that have been fully downloaded/activated.
2. Eligible Refund Situations
You may request a refund if:
- You were charged more than once for the same order.
- You experienced a technical issue on our side (e.g., service not delivered, installation failed) and we are unable to resolve it within 5 business days of your request.
- You made a duplicate purchase by mistake.
3. Non-Refundable Situations
Refunds will not be issued if:
- The product or service was successfully delivered and/or installed.
- You changed your mind after purchase.
- The issue is due to incompatibility with your system that was not disclosed before purchase.
- You fail to provide us with the necessary access or information to complete the service.
4. How to Request a Refund
- Refund requests must be submitted within 7 calendar days of the original purchase date.
- To request a refund, contact us at: [email protected] with your order number, email address used for purchase, and a short explanation of the issue.
- If approved, refunds are processed to the original payment method within 5–10 business days, depending on your bank or card provider.
5. Contact
For any questions about this Refund Policy, please reach us at:
Email: [email protected]